ITIL Training In Pune
ITIL Training In Pune ITIL is a set of best practices, public framework developed by the cabinet office of UK Government Program Outline 1.Introduction to ITIL 2.Key Concepts of IT and Roles IT Service Management Concepts (types of services, type of service providers, classification of services, RACI, Service Assets, Governance, Risk & Type of Delivery Models) 4.Service Lifecycle 5.Service Strategy (Service Portfolio Management, Demand Management, Finance Management, BRM) 6.Service Design (Design Coordination, Service Level Management, Supplier Management, Service Catalogue Management, Availability, Capacity, Continuity, Security Management) 7.Service Transition (Transition Planning and Support, Change, Release & Deployment, SACM & Knowledge Management) 8.Service Operation (Incident Management, Problem Management, Access Management, Event Management & Request Fulfilment) + 4 Functions (Technical Service Management, Application Management...